Delivery: €3 Ireland €4 UK, FREE Over €100. Electronic Gift Vouchers are available.

FAQ

Hey all,
There are some Frequently Asked Questions (FAQs) below. If you’ve any questions you can’t find an answer for then please contact me at info@greenoutlook.ie
Fiona, Founder, Green Outlook

Covid-19 Update: Green Outlook is operating as normal online. All orders placed by 3pm are posted the same day (Mon-Fri).

Green Outlook is a young and growing company. We appreciate your support as an independently owned Irish business

General FAQ

Green Outlook was established by Fiona Smiddy to advocate for changes towards sustainable living. Small lifestyle changes can have a positive impact on the planet. We aim to provide customers with sustainable alternatives and an educational platform for sustainable change.

We are passionate about supporting local, sustainable and plastic free alternatives and sell a growing range of sustainable & eco friendly products.

While travelling in 2018 I identified sustainable products that were not readily available in the Irish market. I sourced Irish and other sustainable suppliers and launched the business on the 31st of March 2019 at a local market with a small product range. Green Outlook has been thriving since then and continues to grow it’s product offering online.

Green Outlook is self funded using personal savings. Any profits are reinvested in to the business to expand the product range or reorder popular items. It’s one of the reasons some products go out of stock at times. As an independent business I appreciate your support in helping Green Outlook to grow.

Many of the products are sourced in Ireland. I am proud to support 30 Irish Suppliers, so you can be guaranteed you are shopping local at Green Outlook. A select few products are sourced from UK and European suppliers. I select suppliers carefully based on their ethos, product quality, packaging and suitability within the Green Outlook sustainable range.

I’m based in Kildare, Ireland.

All our orders are dispatched from our Irish fullfilment centre in Co. Galway, Ireland.

Reviews are really helpful for Green Outlook as a new business. You can leave a review in a number of ways:

  1. If you purchased through greenoutlook.ie with a registered account you can review the products which you purchased, directly online. This is a security feature to ensure all reviews left online are from genuine customers of Green Outlook
  2. You can leave us a review on Facebook at @greenoutlookireland
  3. You can leave a review on our Google listing. Just search Green Outlook on Google.

Thanks so much!

Quite a lot of the products are #plasticfree! I work with my suppliers so that they use zero plastic in their packaging and postage to me. All orders are posted to you in plastic free packaging. Some products do contain plastic pumps or caps, we ask that you try to reuse these or recycle them where necessary. We hope to be fully circular one day.

Yes, Green Outlook has a range of beautiful products that would make the perfect sustainable gift for you, a friend or a colleague. Have a look at the sustainable gift range and gift sets.

Yes, you’ll find electronic gift vouchers available for sale in a range of amounts.

I’m sorry you’re having issues. Email me and I’ll sort it for you. fiona@greenoutlook.ie

Yes, we accept One4all vouchers (Maximum of €50 One4All per transaction, in line with EU rules), processed like a Credit Card.

Delivery FAQ

Ireland, Northern Ireland, Austria, Belgium, Czech Republic, Denmark, France, Germany, Luxembourg, Netherlands, Poland, Hungary, Lithuania, Slovakia, Slovenia, Estonia, Italy, Latvia, Spain & Sweden 

Note: GB deliveries suspended for now due to Brexit set up requirements.

Ireland: An Post Tracked & Signed. The postage price is €3 on all orders. Average delivery within 1-3 working days. This has been reduced from €7.50 to support customers during Covid-19 as a gesture of goodwill at this difficult time. Unfortunately it will not be possible to sustain this in the long term and it is expected that the cost of postage will rise again in 2021.

UK: Courier or Postal Services Tracked & Signed. The postage price is €4 on all orders. Average 2-5 working days. This has been reduced from €8.50 to support customers during Covid-19 as a gesture of goodwill at this difficult time. Unfortunately it will not be possible to sustain this in the long term and it is expected that the cost of postage will rise again in 2021.

Europe: Courier Tracked & Signed. The postage price is €15/16 based on courier zones. Countries serviced include Austria, Belgium, Czech Republic, Denmark, France, Germany, Luxembourg, Netherlands, Poland, Hungary, Lithuania, Slovakia, Slovenia, Estonia, Italy, Latvia, Spain & Sweden. Average 5-10 working days.

All orders are packaged in Forest Stewardship Council (FSC) certified or recycled boxes and envelopes. Please consider reusing this packaging to extend it’s useful life before recycling any paper or card. I use only recyclable materials in all our packaging. I do not use plastic when packing your orders.

Please email me as soon as possible: info@greenoutlook.ie. Orders are processed so fast it’s really important you email as soon as you realise any mistakes with your order.

I’m afraid I can’t write personal notes with orders at this time.

You can add notes to electronic gift vouchers.

Your tracked number will be automatically issued once your order has been posted. Check your spam/junk folder in case it’s ended up there.

Have you checked your junk mail? Sometimes it can get hidden in there, please mark the email address as safe. Still can’t find it? Email fiona@greenoutlook.ie and I’ll forward your confirmation to you.

Orders received online before 3pm work days will be processed that day. Orders received after 3pm will be processed the next working day. I have a wonderful team who work with me to get your products delivered as safely and as efficiently as possible.

We aim to get your order delivered to you as quickly as possible, therefore we are unable to add items to an existing order once it has been placed.

Product FAQ

You’ve come to the right place Green Outlook stocks an amazing array of Irish made Shampoo Bars. There is a handy guide for choosing a Shampoo Bar on the blog. Take a look and if you’ve any further questions use the chat function on the website and I’ll help you pick the bar for you.

Yes the blades are suitable for all the reusable razors at Green Outlook. Over 18s Only.