Blog

FAQs

Hey all,

There are some Frequently Asked Questions (FAQs) below. If you’ve any questions you can’t find an answer for then please contact me at fiona@greenoutlook.ie

Fiona

Covid-19 Update: Green Outlook is operating as normal online. All orders placed by 3pm are posted the same day (Mon-Fri).

Green Outlook is a young and growing company. We appreciate your support as we work to improve our service, our website and grow the offering at Green Outlook.

Where do you post to and how much does it cost?

Ireland, UK, Austria, Belgium, Czech Republic, Denmark, France, Germany, Luxembourg, Netherlands, Poland, Hungary, Lithuania, Slovakia, Slovenia, Estonia, Italy, Latvia, Spain & Sweden 

Ireland: An Post Tracked & Signed. The postage price is €3 on all orders. Average delivery within 1-3 working days. This has been reduced from €7.50 to support customers during Covid-19 as a gesture of goodwill at this difficult time. Unfortunately it will not be possible to sustain this in the long term and it is expected that the cost of postage will rise again in 2021.

UK: Courier or Postal Services Tracked & Signed. The postage price is €4 on all orders. Average 2-5 working days. This has been reduced from €8.50 to support customers during Covid-19 as a gesture of goodwill at this difficult time. Unfortunately it will not be possible to sustain this in the long term and it is expected that the cost of postage will rise again in 2021.

Europe: Courier Tracked & Signed. The postage price is €15/16 based on courier zones. Countries serviced include Austria, Belgium, Czech Republic, Denmark, France, Germany, Luxembourg, Netherlands, Poland, Hungary, Lithuania, Slovakia, Slovenia, Estonia, Italy, Latvia, Spain & Sweden. Average 5-10 working days.

How quickly will my order be processed?

Orders received online before 3pm work days will be processed that day. Orders received after 3pm will be processed the next working day. I have a wonderful team who who work with me to get your products delivered as safely and as efficiently as possible. At Green Outlook we pride ourselves on our customer service which is proven by our 100+ 5 Star Google reviews.

I didn’t receive an email after I placed an order?

Have you checked your junk mail? Sometimes it can get hidden in there, please mark the email address as safe. Still can’t find it? Email fiona@greenoutlook.ie and I’ll forward your confirmation to you.

Where is my Tracking Number?

Tracking numbers are not emailed to customers at this time. If you would like your tracking number please email fiona@greenoutlook.ie

I didn’t receive my order?

Orders are normally delivered pretty quickly but if it’s been a few days and your parcel hasn’t turned up email fiona@greenoutlook.ie and I’ll send you the tracking number and help you locate it.

Can I add a note to an order for a friend?

I’m afraid I can’t write personal notes at this time. Drop me an email for the tracking number and you can tell your friend to keep an eye out for their gift. You can add notes to electronic gift vouchers.

I made a mistake with my postal address on my order, how do I change it?

Please email me as soon as possible. Orders are processed so fast it’s really important you email as soon as you realise any mistakes with your order.

How do I use a One4all Voucher?

We accept One4all vouchers (Maximum of €50 One4All per transaction, in line with EU rules), processed like a Credit Card.

I’m having problems on the website/checking out?

I’m sorry you’re having issues. Email me and I’ll sort it for you. fiona@greenoutlook.ie

Do you sell gift vouchers?

Yes, you’ll find electronic gift vouchers available for sale in a range of amounts.

Sustainable Packaging

All orders are packaged in Forest Stewardship Council (FSC) certified or recycled boxes and envelopes. Please consider reusing this packaging to extend it’s useful life before recycling any paper or card. I use only recyclable materials in all our packaging. I do not use plastic when packing your orders.

Is the entire shop plastic free?

Quite a lot of the products are #plasticfree! I work with my suppliers so that they use zero plastic in their packaging and postage to me. All orders are posted to you in plastic free packaging. Some products do contain plastic pumps or caps, we ask that you try to reuse these or recycle them where necessary. We hope to be fully circular one day.

How do you fund Green Outlook?

Green Outlook is self funded using personal savings. Any profits are reinvested in to the business to expand the product range or reorder popular items. It’s one of the reasons some products go out of stock at times. As a new business I appreciate your support in helping Green Outlook to grow.

Where do you source the products for Green Outlook?

Many of the products are sourced in Ireland. I am proud to support 30 Irish Suppliers, so you can be guaranteed you are shopping local at Green Outlook. A select few products are sourced from UK suppliers. I select suppliers carefully based on their ethos, product quality, packaging and suitability within the Green Outlook sustainable range.

How do I know which Shampoo Bar I should select?

You’ve come to the right place Green Outlook stocks an amazing array of Irish made Shampoo Bars. There is a handy guide for choosing a Shampoo Bar on the blog. Take a look and if you’ve any further questions use the chat function on the website and I’ll help you pick the bar for you.

Are the razor blades suitable for all the razors online?

Yes the blades are suitable for all the reusable razors at Green Outlook.

Where are you based?

I’m based in Kildare, Ireland. I’m available to do corporate virtual events and talks in the area of sustainable living. If you have an event you’d like me to speak at please drop me an email and let’s talk.

How do I leave a review of Green Outlook?

Reviews are really helpful for Green Outlook as a new business. You can leave a review in a number of ways:

  1. If you purchased through greenoutlook.ie with a registered account you can review the products which you purchased, directly online. This is a security feature to ensure all reviews left online are from genuine customers of Green Outlook
  2. You can leave us a review on Facebook at @greenoutlookireland
  3. You can leave a review on our Google listing. Just search Green Outlook on Google. Thanks!

Does Green Outlook sells gifts?

Yes, Green Outlook has a range of beautiful products that would make the perfect sustainable gift for you, a friend or a colleague. Have a look at the sustainable gift range and gift sets.

Does Green Outlook do Sustainable Corporate Gifts?

Yes, Green Outlook can prepare bespoke sustainable gifts for your companies needs. Email fiona@greenoutlook.ie with a brief description of your needs for more information and a quote today.

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